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Intercom: PM/Design Career Ladders

• Product Management
• Product Design
• Content Design
• Hiring!

• The Intercom team
• 2019
• Dublin
• CC BY-SA 4.0 License

Frameworks for product management and design from Dublin-based product legends intercom.

Product Management: Described as helping PMs to “Identify the most valuable problems to solve, enable your team to ship and iterate high-quality solutions quickly, and validate market impact”. Breaks skills into five areas – 1) Insight Driven, 2) Strategy, 3) Execution, 4) Driving Outcomes and 5) Leadership Behaviors.

The product and content design framework is one of several open source resources on the beautiful intercom.design site, the format matches the PM ladder in part, though picking ‘Products and Teams’, ‘Execution’, ‘Behaviours’ and ‘Results’ as topics.

Links from Intercom

• PM Introduction

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• PM Ladder (PDF)

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• intercom.design

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• Product/Content Design Ladder (IC)

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• Product/Content Design Ladder (Management)

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• Intercom on Progression

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Related Templates from Progression

• View template

  Small Product Design Team

  4 positions · 15 skills

  Perfect for managing a small team of designers

• View template

  Medium Product Design Team

  6 positions · 16 skills

  Good for those looking to grow their design team to 20-30 people.

• View template

  Intercom Product Management

  4 positions · 17 skills

  Intercom's Product career ladder, built in Progression